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In the wake of Hurricane Dorian, FSPA collected monetary donations to deal with the humanitarian crisis in the Bahamas. All donations were matched dollar-for-dollar by The Bill Kent Family Foundation. In addition, the FSPA matched $5,000 of donations from our members.

Donations supported people in the form of emergency supplies like food, water, and medicine, in addition to longer-term recovery assistance to help residents recover and rebuild.  Donations were given to the National Christian Foundation (South Florida) Angel Relief Fund.  100% of your gift goes directly to relief efforts.





$20,750

Industry Donations

$20,750


$5,000

FSPA Match

$5,000


$20,750

Bill Kent Family Foundation Match

$20,750


$46,500

TOTAL RAISED

$46,500




 

Welcome to the Florida Swimming Pool Association – a trade association for companies related to the swimming pool industry.

If you are a current member, login to view additional content.  If you need your member ID and password, please contact our office. If you are not yet a member, please take a look at our member services and join today!

The Florida Swimming Pool Association was founded in 1959 and has 16 chapters across the state. The 700 member companies state-wide are involved in their local community, sponsoring water safety events and fundraising for local charities, and actively advocate for the swimming pool industry. Take advantage of the awesome benefits below and so much more! Click here to join today.


Mission: Advancing Florida’s swimming pool industry.

To support safety education and swim lessons, visit the Swimming Pool Education and Safety Foundation at www.PoolEducationandSafety.org

 
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BELOW THE SURFACE The Industry Blog


Want a Chance to Win a Free Lunch?

Want a Chance to Win a Free Lunch?

During our fall membership campaign, any pool professional has to chance to win a free lunch.  All you have to do is take a picture with our FSPA join now pay later banner which are located at your local distributor. 

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THE NEW NORMAL…AN UPDATE

Almost three years ago I wrote about “The New Normal” for commercial pool professionals – the pressure of too much business, too few employees, and customers who expect too much, too quickly and for too little compensation.

What’s happened since then? Certainly all three of these conditions still exist today, but now we’re contending with even more challenges as we enter the busy summer season. Consider these issues:



-Commercial pool owners and managers are beholden to social media reviews, whether they are posted on sites such as Trip Advisor or Yelp, or on property-specific pages – most large HOA’s and condos have a Facebook page for their community center or pool. Here’s a typical scenario: Your service professional left the property at 7:30 a.m. and it was perfect – chemistry is right on, filter cleaned, tile scrubbed and the pool surface vacuumed and brushed. By 9:30 a.m., guests have tracked sand onto the steps, the “waterproof” sunscreen is all over the tile, and someone’s grandchild is complaining about stinging eyes. So it’s terrible, and it’s all your fault, and someone has already posted a terrible review of the pool, its management, and your service on social media. Is your customer service team prepared? Consider having your pool techs take a photo of the pool before they leave the property and having a conversation with each commercial customer about their expectations and your responsibility to head off problems. It also helps to have a few happy clients and friends at the ready to post positive comments about your company to quickly move the unfair negative reviews off of the first page!



-More and more, maintenance staff employed by the property are making repairs to piping, pumps and other systems WHICH THEY ARE NOT LICENSED TO PERFORM! Recently a maintenance person at a Daytona Beach hotel installed an incorrectly-sized pump motor he bought online (he told his manager the larger motor would clean the pool better!) and when the motor overheated he blamed us for not cleaning the filter often enough – never mind that it’s a seven-days-per week service account and we have photos of each filter clean! It didn’t take very long for our customer service team to show the hotel manager what went wrong and why the few dollars their maintenance man tried to save ended up costing them hundreds, not to mention closing the pool again (see item 1 above). They will be calling us in the future for repairs.

Education is the key. Help your customers understand how they save money in the long run by using only trained, licensed, FSPA member professionals to maintain and repair their pools. And get involved in their social media programs – that’s the new normal.


FSPA Manufacturer / Distributor Members: